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recent reviews
UNPROFESSIONAL PROPERTY MANAGMENT
By: Are utilities furnished on November 22, 2016
infested with roaches.
Rated : 5/5 (1 Vote)
Avoid This Complex
By: Steve Jackson on October 23, 2016
Newer complex, near UNC Charlotte campus. Amenities appear nice but poor maintenance makes enjoyment challenging. Simple things, like 'free' WiFi often inoperable, meaning one has to use one's own cell phone data. Rapidly degrading facility, shoddy construction, with very poor local management; high turnover of inattentive staff. Facility is actually owned by a west coast corporation that overrides local staff decisions. Corporate management has active policy to charge tenants inflated costs to 'refurbish' apartments after move-out, with no recourse. Fees rapidly equal one months' extra rent. Be warned. Avoid renting here. Many other nicer places are available.
Rated : 5/5 (1 Vote)
NEW MANAGEMENT AWFUL !!!!
By: cindy robinson on October 4, 2016
RIP YOU OFF with $30 late fees every chance they can. They offer an online payment link that has gliches. I paid through it and got a $30 late charge the next day (4th of every month!). We've been paying on time for over a year. No reversals of late fee by the very RUDE office staff. My daughter had to wait days for a proper key and had limited access to her apt.
Rated : 5/5 (2 Votes)
New Management
By: Manager The Rail on August 3, 2016
“FROM THE RAIL MANAGEMENT: The Rail underwent a large-scale renovation over the last year, which included upgrading amenities, common areas and the interiors of our spacious apartments. With so many changes happening the property experienced some growing pains during this time. Our new management team here to ensure that you have a great experience as a resident of The Rail community. We’re proud to now have one of the best pools in College Station and a huge clubhouse for your enjoyment! The apartments have been completely updated and look fantastic. We think your friends and family will be quite impressed when they come to visit. We also have new specials on our apartments for the 2016-2017 year!! Please contact us so we can show you around our beautiful property: www.therailapartments.com | 979.693.7656”
Rated : 5/5 (1 Vote)
Not for the squeamish
By: Jane on June 23, 2016
There are pros and cons to this place and to be honest, more cons. The complex is in a convenient location. It is a little goofy having it being on a one way street but the light rail is close, like less than half a mile. It's quiet because there is no landscape to maintain. Actually one of the reasons I moved here was because there would not be the loud blowers on a Saturday morning. The price here is comparable to the market but there is no covered parking, the units are old and run down including old and beat up appliances, laundry room is not maintained (broken units and usually dirty) and it's unlocked all the time allowing for homeless to go into it, lighting is not consistent and dark in most of the complex, pool is locked more that unlocked, trash all over, and the public picnic tables aren't even functioning (broken). There are so many other apartments, and for the same price, even with an eviction, one can get with much better conditions. I am the odd duck that loves the train though. That is one of the other reasons I moved here and I am right by it - Choo Choo. There has been bug infestation issues but it was short. Management had someone out to spray right away. Anytime I have had an issue, maintenance was there when they said they would and fixed the issue. However, there are a lot of homeless people digging through the dumpsters and that in it's self is a concern for safety, especially if you have children. They are trying to fix it up. They have been gutting out units and remodeling. They have been adding patios to the existing units. However, it may be too late to meet the level of clientèle the management company wants. They want to rent the units out and charge like a 3 or 4 star apartment. There is much to change and there will be a long transition before they get to a point of getting market value for each unit, though they still try charging prices like they have reached the point of being a 4 or 5 star complex. I like living here because my unit is doable but it is more expensive than it should cost. These apartments, even the ones in good condition, should only charge 500 a month for a one bedroom because of all the other conditions tenants have to endure. The current tenants, even if all the other issues were rid of, are concerning. There is a lot of drug activity here and many other illegal shenanigans. One of the first things the management company should of did is hire a security company. This place is pretty creepy. If you are a simple person and have a high tolerance for things out of your control and pretty low expectations, this is the place. It is a rare breed that feels content here.
Rated : 2/5 (1 Vote)
WORST PLACE EVER
By: valeria soto-hernandez on June 1, 2016
my fridge hasn't worked since I moved here melts everything then refreezes it , my dish washer has black water for two months now because they refuse to fix it , my sink has been broken for 3 months they also refuse to fix that because they say they have a waiting list for maintenance . I have mold in the bathroom which they also refuse to address . there are cops here at least 3 times a week , lots of domestic violence issues , forget about having a restful sleep since people tend to be out more at 2 am then at 2 pm honestly worst place to live do not live here you'll deeply regret it .There are many drug related issues that management refuses to acknowledge even after police involvement .
Rated : 4/5 (1 Vote)
Poor Business
By: Dillon on May 23, 2016
I moved out 5 months ago, but have yet to receive my complete deposit back. There was some confusion that led to my being shorted $250, and despite sending all the proper documents, I haven't received a check. Anytime I try to contact someone I get brushed off.
Rated : 1/5 (1 Vote)
STAY AWAY!!!!
By: Bethany on May 17, 2016
DO NOT MOVE HERE! If I could give this place a negative amount of stars I would! Moving into Mint Urban Infinity will be the worst decision you ever make, unless you like lack of sleep, living in filth, not being safe, non stop maintenance issues, and paying way more then you should be for so called "renovated" apartments. When I moved into this horrible place there was an extremely loud banging noise that resounded through my bathroom vent into my apartment. It was so loud that it woke me out of my sleep at 430am. I complained to the office and they did nothing! I showed them videos of the noise and asked other residents if they could hear it. The noise was so loud that you could hear is from the dog park outside my building! I complained numerous times to the office and they still did nothing. I wasn't able to sleep in my own apartment because they noise woke me up at least 4 nights a week!!! I was paying full rent and couldn't sleep in my own apartment!! Over the next 2 months maintenance came to my place at least 5 times to hear it for themselves. They had no idea what is was and said they couldn't help me! It took me calling up Cooperate and getting on the phone with the head of operations and screaming at him to finally get them to send out a third party to address this issue. I reported the issue on thanksgiving of 2015 and they didn't fix it until the end of January 2016!!!! I moved in because they spoke of amazing renovations that were going to happen and I quickly learned that was all a bunch of BS! I watched week after week as they have construction workers doing a half ass job! They paint over layers and layers of old paint so all the new paint is already chipped everywhere. They lay flooring that is the cheapest you can find and its already all scratched up and the brand new carpets are filthy and will never be cleaned. Then these workers leave the building door open all day and night, so forget about feeling safe and be ready to pay more in utilities because all the heat or cool pumps out into the sky! When they were replacing our windows and doors I came home to my toilet seat left up with PEE IN MY TOILET! The construction is non stop but you won't see any improvements. Our parking lots have barely any spaces as it is and the workers come in and block huge chunks of the lots for their equipment, so there is no where to park. I have watched as Mint Urban tows residents cars out of the parking lot!!! I guess if you want to wake up and find that your car has been towed and you have no way to get to work then you should definitely move here! Mint urban also comes with a free cock roach infestation as well! I have over heard numerous reports from residents about roaches and big surprise, the Cardinal Group is too lazy to take care of the infestation. Then I finally got to see a roach for myself the other day as I walked through the hallways!!! My most recent maintenance issue was me once again being woken up but this time is was because a waterfall was coming from my ceiling in my bathroom! Maintenance and a plumber apparently spent time fixing it and yet BIG SURPRISE it happened again! No one does anything around here! No one knows how to fix anything and no one cares! On top of all this, my dishwasher reeks of mold! I have to dust my place every 4 days because the amount of dust in the air is insane! The air is so thick you could cut it with a knife. So I know the air ducks have never been cleaned. Thats got to be really great for you to breath in everyday. Oh, and never EVER expect to have a day that they don't shut off your water but you still have to pay for it! They shut off the water everyday and they give you a 10 min notice by email. I hope you're not in the shower with shampoo in your hair like I was today when they shut it off! Good thing I didn't have to be at work today! Mint Urban is all a lie! The Cardinal group is a bunch of lazy, greedy, manipulating assholes, who could care less about any of their residents! All they want is their money! Stay far far away!!!!
Rated : 5/5 (1 Vote)
CrackerJack
By: Cracker Jack on May 2, 2016
SLUM, currently trying to break my lease, this place is not worth the money; they have you sign a 43 page lease agreement stating you cannot sue them (very bad sign). My utility check; $96.30 was cashed for $9,630.00, contacted the police and recovered the money. There was no explanation. There is no fitness room or sauna, those are in disrepair. There is asbestos in the ceiling (health violation told to me by the maintenance worker) water leaks into my apartment from the upstairs deck, they have not fixed it in six months and after repairs the leak is worse (building code violation). The bathroom sink leaks through the sink itself, the kitchen sink leaks from everywhere, the disposal is crudely wired under the sink and not at a junction box, when water leaks on it, it shorts out tripping the breaker (building code violation and safety hazard), fixtures are cheap and glued to the walls, mold is leaching through the paint from previous water leaks and poorly repaired (health code violation), exterior walls are wet and soft from exterior water leaks (building code violation), we have roaches which I have tried to kill, there are rats living in the walls I see their droppings and a hole chewed behind the oven (health code violation), the living room ceiling is bowing more than three inches (structural building code violation and safety hazard). Garbage piles up at the garbage compactor every weekend as they shut it off (no clue why, health code violation). Walls and floors are thin; we can hear everything the neighbors do. There is a crime committed here weekly (spotcrime.com). I sat in the manager’s office several times and listened to ALL tenants complain of the same issue. Yet, they continue to raise rent.
Rated : 5/5 (1 Vote)
Doesn't deserve a star
By: Randy Cook on March 26, 2016
The apartment complex is adequate, the management and parent company Leland Enterprises are abysmal. After a water leak forced our son and his three room-mates out of the apartment the management felt no obligation to help find alternative housing and after a week still had not repaired the apartment so they could move back in. They had no interest in the students well being or helping resolve the issue. When the manager was asked who the parent company was he said "You figure it out".
Rated : 5/5 (1 Vote)
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